EPCO has introduced a new way for you to tell us what challenges you are running into with your water assets. Simply visit this page, plug in your information using the drop-down menus and boxes and you can summarise your situation for us. We’ll take a look and get back to you just as quick as we can. And while you’re at it, why not read about some of the problems that our clients have faced in the past, and how we’ve helped them find solutions. And don’t forget, you can always call us at 02 9089 8833.
EPCO Australia has updated our quality, safety and environment policies as part of the IMS certification process. You can read about our new policies here.
At EPCO Australia, customer service isn’t a “nice to do”. We believe customer service is an absolutely critical component for any successful business. One of our core values is relationships, which we believe should be long-term and mutually beneficial. That cannot be achieved if our clients aren’t satisfied with our work.
We already know that our clients keep on coming back to work with us again and again. At last count, over 70% of our clients have worked with us on more than one project. That makes us happy, but we like to keep ourselves honest and on our toes.
That’s why we stay on top of customer services during all stages of our business. We collect and action feedback all throughout the life of the project and also complete an in-depth survey at the conclusion of the project to allow our clients to share their thoughts with us after all the dust has settled.
We’ve recently been reviewing those results and we’re pretty excited about what our clients have been telling us. We thought you might like to know too.
How does EPCO’s value proposition (what you receive in exchange for the price you pay) stack up?
Our clients scored us an average 8.75 out of 10.
How professional are our project managers?
We’re very proud to have received an average score of 9.3 out of 10.
Do EPCO’s design match up with the purpose and goals of the project?
Our average score was a whopping 9.75 out of 10.
What about on-site timing? Getting the work done on time?
This one is really important since “On time, on budget, every time” is our core promise. Thankfully, our clients agreed that we are delivering by giving us an average score of 9 out of 10.
How does our commissioning documentation compare?
This is an area where our clients tell us that they’re really pleased with our efforts, scoring us an average of 9.7 our of 10.
Closing out the project seems to a particular area of strength for EPCO and our Clients tell us that when it comes to Customer Service, we save the best for last.
On both Commissioning Professionalism and Project Closure, we consistently received perfect scores of 10/10 on both measures.
What does this mean?
At EPCO Australia, we never rest on our laurels. We’re going to keep up our efforts and hope to see our already high scores go even higher. That’s the thing about good customer service – it isn’t something that you start and stop, it is either a part of who you are as a company or its not. At EPCO, we intend to make certain that a focus on customer satisfaction is something we never lose.
At EPCO Australia, we’re proud to offer you products throughout the entire managed water cycle. Despite over 50 years of service, here in Australia and abroad, we’re still sometimes surprised when clients (new or old!) don’t know just how much we offer. We talk about that in our latest email communication. If you want to read it: Check it out here!
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